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Senior Customer Success Manager

Betty Blocks

Sales & Business Development, Customer Service

Alkmaar, Netherlands

Posted on Jun 10, 2026

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What will you be doing?

As a Customer Success Manager at Betty Blocks, you'll be the strategic sparring partner for our clients. Because our platform is used to build complex business software, you understand better than anyone what a software development process entails. You're not just a relationship manager - you're an advisor who translates technical complexity into measurable business value.

As a senior member of the team, you coach colleagues, share best practices, and optimize our internal processes. Your focus includes:

Understanding the architecture of custom software and guiding clients in translating their vision into scalable solutions.

Effortlessly switching between IT specialists and C-level management to convey the value of our platform.

Keeping clients up to speed on the latest developments, leveraging your affinity with AI to show them how to innovate smarter and faster.

Who are you?

We're looking for a professional who speaks the language of developers but advocates for the interests of the business. You understand the phases of software development and can seamlessly guide clients through the process.

You have experience as a Customer Success Manager, Project Manager, or Implementation Manager, preferably within custom software development.

You understand the complexity of custom software (development, integrations, deployment) and can manage this process.

You have demonstrable experience with or a strong affinity for AI and understand its impact on the future of software development.

You are a strong conversation partner at various levels and speak and write fluent Dutch and English. Fluency in Dutch is required.

Experience with Low-code/No-code platforms or SaaS solutions is a definite advantage.

Wat do we offer?

A MacBook and iPhone (also for personal use)

Plenty of room for personal growth and a pension plan

A daily catered healthy lunch, an in-house gym, and a discount on a personal trainer

An inspiring, "Google-like" office near Alkmaar station

Celebrate successes at a Friday afternoon drinks, monthly Buffel borrel, or one of our very own festivals

A travel expense allowance

25 vacation days per year

Professional chair massages at the office

A pension plan

Apply for this position

Fill in your details and we'll get back to you as soon as possible.

Got a great CV you want to send?

Just send it to our HR Director, romy.waijboer@bettyblocks.com

What's next?

What does your journey
to joining us look like?

We believe hiring should be a two-way street. Here's exactly what to expect from the moment you apply to the day you walk through our doors - no surprises, just a clear and honest process.

1. Let's talk

A recruiter will reach out to you to discuss the job oppertunity, ask about your motivation, and possibly schedule a first interview.

4. Second interview

This is your moment - present your assignment and walk through your assessment results together with the team.

2. First interview

Come into our office to meeting the hiring Manager and team, discuss your experience, and get a real feel for the role.

5. Job offer

The moment you've been waiting for. The recruiter will send over your offer by email and follow-up with a call to walk you through it.

3. A chance to shine

Time to show what you've got - we may send you a position-specific assignment ahead of your second interview.

6. Let's sign

Are we both excited? Once we're both on the same page, we'll get the paperwork signed and start counting down to your first day.