Growth Account Manager (French speaker)
Sales & Business Development
Ghent, Belgium · United States
Posted on Saturday, September 23, 2023
As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business. Developing in their professional careers, all the while being a part of something larger than themselves.
Our omnichannel solution serves as the driving force behind order management for fast-paced operations, providing seamless experiences for businesses and their customers. With real-time insights and analytics, our versatile and adaptable solution caters to businesses of all sizes in the hospitality and Q-commerce industry, spanning restaurants, delivery services, grocery stores, and more. With Deliverect, businesses don't just survive; they thrive in an ever-changing global landscape.
Our meticulously crafted solutions provide a multitude of benefits:
Growing Sales: Acting as a catalyst, we propel businesses to expand their customer base, accelerating order processing and improving order delivery times.
Optimised Operations: As specialists in fine-tuning business operations, we elevate overall efficiency while concurrently reducing operational costs.
Elevated Customer Satisfaction: Deliverect supports businesses in offering customers faster delivery times and a seamless ordering experience, ensuring unparalleled customer satisfaction.
Dynamic Team and Values
Embarking on our global expansion journey across strategic hubs in Europe, North America, South America, Oceania, Asia, and the Middle East, Deliverect is fuelled by ambition and mutual respect. Our tight-knit team thrives on continuous enhancements and personal growth.
Guided by unwavering values of ownership, collaboration, and learning, we provide individuals with an environment to conquer challenges and build determination. Our culture is deeply rooted in our growth story, originating from our Belgian startup roots. From our humble beginnings, we defied all odds in unity, transforming into a global force in the tech industry. We leave a positive impact on our customers and the individuals we serve, creating a lasting legacy in our collective journey.
Meet the Growth team at Deliverect—a squad of highly motivated and seasoned professionals laser-focused on propelling our customers to new heights. We grasp the ever-changing landscape of business needs and take a proactive approach, reaching out to our customers to provide the help and support they need. Think of us as your growth partners, dedicated to ensuring that every business maximises the potential of our platform's features and functionality.
Understanding that each of our customers has distinct needs, goals, and ambitions, we offer a suite of products tailored to help them reach their unique milestones. Our commitment goes beyond the transactional; we're here to build long-term relationships. See us collaborating with our customers, uncovering growth opportunities, and co-creating innovative strategies that set the stage for their success.
At Deliverect, we don't just talk about growth—we embody it. Our Growth team is the dynamic force behind businesses flourishing in today's ever-evolving landscape, proving that success is not just a destination but a journey we navigate together.
Your Impact - How will you contribute to our mission
As part of our Growth team in Belgium you will support our regional growth initiatives. You will take charge of managing and nurturing our restaurant, dark kitchen, and grocery accounts in the mid-market space, which span across France and have up to 50 locations. You are a self-motivated individual who thrives on ownership, data-driven approaches and the ability to pivot for optimal results.
A typical day
- Manage and Grow Accounts: Be the driving force behind nurturing and growing restaurant, dark kitchen, and grocery accounts up to 50 locations.
- Identify Growth Opportunities: Utilise your keen eye for opportunities to cross-sell and up-sell within existing accounts, working closely with businesses to ensure they maximise the potential of the Deliverect product.
- Act as a Trusted Consultant: Provide valuable insights and act as a consultant to our customers, guiding them towards optimizing their use of Deliverect and identifying further avenues for growth.
- Data-Driven Decision Making: Employ data-driven strategies to make informed decisions, highlighting the value of ROI to our clients.
- Negotiation and Collaboration: Skilfully negotiate with clients to achieve mutually beneficial agreements, collaborating with marketing and sales teams to develop growth strategies.
- Target Achievement: Prioritise and organise your work efficiently to achieve set targets, and keep the team informed of your progress.
- Build Strong Relationships: Cultivate and maintain strong relationships with clients and stakeholders, fostering a sense of partnership and trust.
- Customer Satisfaction: Work closely with TAMs, and customer success teams to resolve any issues promptly and ensure customer satisfaction.
- 3-5 years Experience in Account Growth/Management cross-selling and up-selling.
- Fluency in French and English
- Negotiation Skills and ROI Expertise: a proven track record of successful negotiations and demonstrating the value of ROI to clients.
- Data-Driven and Analytical: Exhibit strong analytical skills and the ability to make data-driven decisions for effective outcomes.
- Effective Communicator: Excellent communication and interpersonal skills to establish rapport with clients and internal teams.
- Organised and Independent: Demonstrate the ability to prioritize and organize work independently to meet objectives.
- Collaborative Team Player: Embrace collaboration, working seamlessly across different functions within the organisation.
- Problem-Solver and Creative Thinker: Display strong problem-solving skills and a creative mindset to address challenges effectively.
Join Deliverect: Where You Shape Tomorrow's Success
At Deliverect, we're not just seeking team members; we're on the lookout for dynamic individuals who thrive in a fast-paced SaaS environment. We are fueled by perceptive, ambitious, and determined professionals who embrace challenges and turn them into opportunities for innovation.
What We Bring to the Table:
Unicorn Status: Join a fast-growing SaaS unicorn at the forefront of the order management industry.
Learning Opportunities: We invest in your growth with a dedicated learning budget and clear learning pathways.
Inclusive Policies: Our paternity/maternity policies, enhanced vacation entitlement, and working arrangements reflect our commitment to your success.
Diverse Team: Become part of an international team that values diversity, fostering a culture of transparency and visibility.
A Peek into Life at Deliverect:
Performance-Driven Freedom: Your contributions speak louder than the clock. Achieve flexibility by focusing on what matters—delivering impactful results. Your autonomy in choosing how you achieve success is recognised and celebrated.
Innovation Hub: Immerse yourself in a culture of constant innovation, where weekly releases and new features keep our products at the forefront.
Big Challenges, Bigger Solutions: Be part of a mission to solve some of the global tech industry's most significant challenges.
Equal Opportunities at Deliverect:
We're committed to creating an inclusive and diverse workplace. We actively encourage applications from underrepresented individuals, fostering a workplace where everyone is treated with respect and provided equal opportunities to thrive.
Rights to Work:
While we welcome diverse backgrounds, it's crucial to note that applicants must have the legal right to work in the country of the role. Though we value contributions from various backgrounds, we currently can't offer financial support for relocation or travel assistance.
Supporting Your Journey:
If you need assistance or support during our recruitment process or require accommodations due to a disability, reach out to us at firstname.lastname@example.org. Join Deliverect, a workplace where culture meets career advancement.