Regional Team Lead - Implementations Customer Solutions
Deliverect
Customer Service
Sydney, NSW, Australia
Posted on Saturday, April 13, 2024
Deliverect
As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business. Developing in their professional careers, all the while being a part of something larger than themselves.
Omnichannel Innovation
Our omnichannel solution serves as the driving force behind order management for fast-paced operations, providing seamless experiences for businesses and their customers. With real-time insights and analytics, our versatile and adaptable solution caters to businesses of all sizes in the hospitality and Q-commerce industry, spanning restaurants, delivery services, grocery stores, and more. With Deliverect, businesses don't just survive; they thrive in an ever-changing global landscape.
Unlocking Benefits
Our meticulously crafted solutions provide a multitude of benefits:
Growing Sales: Acting as a catalyst, we propel businesses to expand their customer base, accelerating order processing and improving order delivery times.
Optimised Operations: As specialists in fine-tuning business operations, we elevate overall efficiency while concurrently reducing operational costs.
Elevated Customer Satisfaction: Deliverect supports businesses in offering customers faster delivery times and a seamless ordering experience, ensuring unparalleled customer satisfaction.
Dynamic Team and Values
Embarking on our global expansion journey across strategic hubs in Europe, North America, South America, Oceania, Asia, and the Middle East, Deliverect is fuelled by ambition and mutual respect. Our tight-knit team thrives on continuous enhancements and personal growth.
Guided by unwavering values of ownership, collaboration, and learning, we provide individuals with an environment to conquer challenges and build determination. Our culture is deeply rooted in our growth story, originating from our Belgian startup roots. From our humble beginnings, we defied all odds in unity, transforming into a global force in the tech industry. We leave a positive impact on our customers and the individuals we serve, creating a lasting legacy in our collective journey.
Department Focus
Enter the Enterprise Delivery team at Deliverect—a key group of seasoned professionals steadfastly committed to propelling enterprise businesses to unparalleled success. Our profound understanding of large-scale business needs, we craft technical plans that seamlessly integrate our products with our client's operations. The result? Streamlined processes, reduced errors, and elevated operational efficiency, all contributing to our clients achieving their ambitious business goals.
Our approach is not just technical; it's holistic. From project management to technical expertise and continuous improvement, we ensure quality and mitigate risks at every turn. Hand-in-hand with our customers, we delve into their unique requirements, tailoring our services to meet their every need. Ongoing support and customisation are not just offerings—they're the foundations of our commitment to ensuring users get the absolute most out of our platform.
By activating and maintaining our products within businesses, we don't just deliver solutions; we deliver significant increases in customer satisfaction and return on investment. Our pledge is unwavering—to assist our clients in unlocking seamless customer experiences and driving unparalleled business success. At Deliverect, we're not just supporting enterprises; we're catalysing their triumph in the ever-evolving landscape of modern business.
Your Impact
In this role, you'll play a pivotal role in driving our ambitious global expansion plans. You'll spearhead the technical execution and launch of our solution for medium and large-scale businesses, ensuring seamless integration and client satisfaction. Your leadership will be instrumental in guiding our regional team (2 people) to deliver exceptional results.
Through close collaboration with Sales, Customer Experience, Technical Investigations, Developers, and Account Managers, you'll orchestrate a smooth onboarding process for our valued clients. Your deep technical expertise and project management skills will be crucial in conquering complex API integrations and ensuring successful solution implementation.
A Typical Day
- Lead pre-sales technical discussions and demonstrations, showcasing Deliverect's capabilities to potential clients
- Design and execute comprehensive API integration plans for medium and large-scale businesses
- Collaborate effectively with developers to ensure flawless implementation and integration
- Oversee technical troubleshooting, resolving integration issues efficiently
- Manage the workload and provide expert guidance to your technical teamTrack project progress meticulously, identify and mitigate risks proactively, and report on project status updates
- Participate actively in internal meetings with stakeholders (Sales, Customer Success, Product) etc
- Prepare and deliver compelling technical presentations during pre-sales and client onboarding phases
- Present project status updates and comprehensive technical roadmaps to internal stakeholders.
Your Expertise
- 5 years experience leading and executing complex API integrations within the food tech Industry preferably
- In-depth understanding of RESTful APIs, webhooks, and data security protocols
- Experience working with various payment providers and POS systems would be beneficial
- 2 years of experience leading and managing a team.
- Ability to troubleshoot and debug technical hurdles during integrations
- Proven track record of successfully managing and delivering technical projects within agreed timelinesStrong understanding of Agile methodologies.
- Excellent project planning, prioritization, and resource allocation skills.
- Adept at managing dependencies across internal and external teams (Sales, Account Management, Customer Success).
- Ability to articulate technical concepts clearly to both technical and non-technical audiences
- Strong interpersonal and relationship-building skills to foster collaboration across teams
- Excellent active listening skills to grasp client needs effectively
- Understanding of the hospitality and Q-commerce landscape (restaurants, delivery services, etc.)
- Familiarity with the challenges and pain points businesses face with online ordering integrations
- Proficiency in project management tools (e.g., Jira, Asana)
In Addition
- This is a full-time, hybrid role requiring 3 days in our {Sydney office and 2 days working from home.
- Ability to thrive in a fast-paced, competitive environment, demonstrate high motivation, independence, and teamwork, and be committed to achieving common goals within the organization.
- Flexibility to cover timezones
Join Deliverect: Where You Shape Tomorrow's Success
At Deliverect, we're not just seeking team members; we're on the lookout for dynamic individuals who thrive in a fast-paced SaaS environment. We are fuelled by perceptive, ambitious, and determined professionals who embrace challenges and turn them into opportunities for innovation.
What We Bring to the Table:
Unicorn Status: Join a fast-growing SaaS unicorn at the forefront of the order management industry.
Learning Opportunities: We invest in your growth with a dedicated learning budget and clear learning pathways.
Inclusive Policies: Our paternity/maternity policies, enhanced vacation entitlement, and working arrangements reflect our commitment to your success.
Diverse Team: Become part of an international team that values diversity, fostering a culture of transparency and visibility.
A Peek into Life at Deliverect:
Performance-Driven Freedom: Your contributions speak louder than the clock. Achieve flexibility by focusing on what matters—delivering impactful results. Your autonomy in choosing how you achieve success is recognised and celebrated.
Innovation Hub: Immerse yourself in a culture of constant innovation, where weekly releases and new features keep our products at the forefront.
Big Challenges, Bigger Solutions: Be part of a mission to solve some of the global tech industry's most significant challenges.
Equal Opportunities at Deliverect:
We're committed to creating an inclusive and diverse workplace. We actively encourage applications from underrepresented individuals, fostering a workplace where everyone is treated with respect and provided equal opportunities to thrive.
Rights to Work:
While we welcome diverse backgrounds, it's crucial to note that applicants must have the legal right to work in the country of the role. Though we value contributions from various backgrounds, we currently can't offer financial support for relocation or travel assistance.
Supporting Your Journey:
If you need assistance or support during our recruitment process or require accommodations due to a disability, reach out to us at talent@deliverect.com. Join Deliverect, a workplace where culture meets career advancement.