Looking for a new career opportunity?

Your role and responsibilities

As a Service Delivery Manager, you are focused on quality and customer satisfaction. You motivate your team to achieve optimal productivity.

• Develop and maintain a strong professional relationship with your client.
• Consistently execute and follow up of long-term application maintenance contracts.
• Execute an efficient service delivery approach.
• Responsible for SLA achievement and high level of customer satisfaction.
• Provide input for permanent tracking of KPI's (financial, quality, schedule and risks/issues).
• Guide a team of Service Delivery Consultants (functional, technical and testing profiles).
• Anticipate client organizational changes.
• Identify new business opportunities and help transform these into concrete proposals.
• Balance the needs and wants of the client with the capacity and the budget oversight.
• Accountable for 3rd party management with a focus on quality and delivery standards.
• Manage all significant changes or new projects under your supervision.
• Suggest and implement continuous improvements on standard processes and tools to drive operational efficiencies.

Who are we looking for...

An experienced leader with a proven track record of at least 10 years in service delivery management with

• Strong business knowledge on applied ERP solutions (SAP, Dynamics, Oracle, PeopleSoft).
• Affinity with software development.
• Knowledge of the Utilities, Telecommunications or similar sectors. Experience of projects in the public sector is an asset.
• Project methodology knowledge required.
• ITIL certification is an asset; understanding and application of ITIL methodology.
• A proactive and problem-solving mentality.
• Excellent negotiation and listening skills.
• An analytical and conceptual thinker.
• Strong communication skills, both verbally and written