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Solutions Engineer



Posted on Friday, May 10, 2024
Product & Engineering · Hybrid Remote

Solutions Engineer

Are you ready to have true impact? We're looking for an experienced Solutions Engineer to support our growth. Read more and apply 👇

About the company

Timefold is an AI planning optimization platform, built on powerful open-source solver technology, enabling software builders to tackle real-world, complex and high-impact operational planning problems. It delivers significant economic value in optimization operations like vehicle routing, employee scheduling, maintenance scheduling, field service routing, production planning, etc.

Timefold is an open-core software startup founded in 2023 - on a mission to free the world from wasteful scheduling! We are the next chapter of OptaPlanner, a field-proven, open-source solver originally created by Geoffrey De Smet, our CTO and co-founder.

Our headquarters are in Ghent, Belgium, in the magnificent and iconic Wintercircus building. The team operates remotely from various locations with hubs in Belgium, Czech Republic, and the US.

About the role

We are looking for a Solutions Engineer to join the Timefold team! This is a central role combining excellent fall-on-your-feet engineering skills with a customer facing and helpful can-do mindset. You will be the liaison between our customers and the product and engineering team.

We receive requests from customers all over the world to use our powerful planning optimization tools. You will actively collaborate with customers to grasp their unique needs and present our optimization platform with dedicated solutions. Whether it's using and extending our standard models or scoping alternative ones, you'll be at the forefront of product innovation. Once we see a repeated commercial value for the model, our Model Engineers will fully productize it.

Key Responsibilities

  • Collaborate closely with the sales team on pre-sales activities, including product demos, discovery sessions, and presentations of our products and solutions
  • Work closely with clients to gather requirements and scope customized models
  • Manage onboarding projects to ensure rapid return on investment for the customer
  • Provide professional services to develop unique planning optimization solutions for our largest customers
  • Assist existing customers in effectively utilizing our products
  • Continuously improve our existing optimization solutions
  • Always prioritize customer success, seeking ways to assist them in achieving their goals or expanding our offerings to meet their needs

Key Qualifications

  • Proficiency in Java
  • Strong customer-facing skills in communication and active listening
  • Strong analytical and problem-solving skills
  • Fluent in English
  • Experience with optimization techniques and modeling is preferred - at the minimum there needs to be a desire to become exceptionally strong in this field
  • Ability to work collaboratively in a fast-pacing technical environment

What You'll Learn

Joining Timefold provides a unique opportunity for continuous learning and growth. As a Solutions Engineer, you will:

  • Gain expertise in developing and fine-tuning optimization models
  • Work alongside experienced professionals in the field
  • Tackle complex, real-world planning challenges
  • Stay at the forefront of AI-driven planning optimization
  • Be a first-row witness of how a world-class startup unfolds!

    This job is for you if

    • You are passionate about developing and fine-tuning planning optimization models
    • You have a knack for solving complex planning challenges
    • Learning and professional growth are essential to your career
    • You are eager to contribute to resource efficiency on a global scale
    • You thrive in a collaborative startup culture
    • You seek a diverse, flexible opportunity with a global perspective

    What do we offer

    • A Full Time position in a fast growing start up environment
    • A competitive salary package complemented by a range of local benefits
    • Flexibility : our focus is on your talents, not your location. Choose the working arrangement that suits you best, whether it is remote, hybrid or on-site
    • Culture : promoting growth through both autonomy and teamwork across different teams
    • Our dedication to creating an inclusive environment, where diversity is celebrated and everyone is treated with fairness and respect <3
    • Regular team building activities and gatherings to enhance (international) team spirit and cooperation (this requires a willingness to travel once or twice a year)
    Product & Engineering
    Remote status
    Hybrid Remote

    About Timefold

    Timefold, an innovative commercial open-source software startup, is revolutionizing planning optimization. With our AI solver, we're solving planning challenges across industries. We're backed by an early-stage VC and are determined to lead planning optimization globally.

    Founded in 2022
    Co-workers 15
    Product & Engineering · Hybrid Remote

    Solutions Engineer

    Are you ready to have true impact? We're looking for an experienced Solutions Engineer to support our growth. Read more and apply 👇

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